Dimension 07
Heard & Acted Upon
Employee Voice, Trust & Organisational Response. Listening to employees and using experience data to identify what needs to improve — and demonstrating that action follows listening.
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Core question
When employees speak, does the organisation listen, respond and demonstrate action?
What this dimension covers
Listening to employees and using experience data to identify what needs to improve — and demonstrating that action follows listening.
Assessment criteria
What assessors examine in Dimension 07.
Each area below is examined against the four assessment tests, using the evidence submitted for the declared certification scope.
- 01
Feedback channels
- 02
Listening systems
- 03
Surveys
- 04
Speak-up culture
- 05
Response to feedback
- 06
Experience measurement
- 07
Action tracking
How each criterion is tested
Four tests, applied consistently.
The same four tests apply in every dimension, so judgements stay consistent between assessors and between applicants.
- STEP 01
Existence
Is there an approved, current instrument — policy, standard or documented process — covering the requirement across the declared scope?
- STEP 02
Implementation
Is it operating in practice, with records showing it is used rather than held in reserve?
- STEP 03
Consistency
Is it applied across all locations, functions and employment types inside the certification scope, without unexplained gaps?
- STEP 04
Effect
Is the outcome measured, reviewed and acted upon, including through employee experience evidence?
Evidence
What counts as evidence in this dimension.
| Evidence type | Standard applied |
|---|---|
| Policy | Approved, dated and in force |
| Process | Operating in practice, not only on paper |
| Practice | Applied consistently across the scope |
| Outcome | Measured and reviewed |
Dimension pages summarise the assessment focus. The full requirements, scoring and evidence rules are set out in the WWEC Standard, the Assessment Criteria and the Scoring Guide.
The eight dimensions